Incidents reported on status page for Everactive https://status.everactive.com/ https://d1lppblt9t2x15.cloudfront.net/logos/018690d78dba0b8e078905c005e71d31.png https://status.everactive.com/ en https://status.everactive.com/incident/412866 Fri, 16 Aug 2024 13:00:00 -0000 https://status.everactive.com/incident/412866#f2cc4ba63f547c7c839f177025c72207fc46b20640b873a866f4aa2556e11c9d The root-cause issue with Network-Manager has been identified. The simplest fix is to reboot an affected gateway. Any questions about a gateway with network issues should be raised via email: success@everactive.com https://status.everactive.com/incident/412866 Fri, 16 Aug 2024 13:00:00 -0000 https://status.everactive.com/incident/412866#f2cc4ba63f547c7c839f177025c72207fc46b20640b873a866f4aa2556e11c9d The root-cause issue with Network-Manager has been identified. The simplest fix is to reboot an affected gateway. Any questions about a gateway with network issues should be raised via email: success@everactive.com https://status.everactive.com/incident/412866 Thu, 15 Aug 2024 04:10:00 -0000 https://status.everactive.com/incident/412866#303ea414b426b8058a94a976086fe803f29ac31bb46f3d33b241d5b14f7c114e We've been restoring connectivity to gateways as they can be accessed. For information about a specific gateway's connectivity, please check the gateway management section of Evercloud at https://insights.everactive.com/evergateways or email success@everactive.com https://status.everactive.com/incident/412866 Thu, 15 Aug 2024 04:10:00 -0000 https://status.everactive.com/incident/412866#303ea414b426b8058a94a976086fe803f29ac31bb46f3d33b241d5b14f7c114e We've been restoring connectivity to gateways as they can be accessed. For information about a specific gateway's connectivity, please check the gateway management section of Evercloud at https://insights.everactive.com/evergateways or email success@everactive.com https://status.everactive.com/incident/412866 Mon, 12 Aug 2024 21:01:00 -0000 https://status.everactive.com/incident/412866#138c803a88034c0d9a72093037961416669624b1b4f7619293da6c4c654389a5 We are currently experiencing an outage with some of our gateways caused by an issue with the Canonical Network-Manager on our Linux systems. While the gateways will continue to gather data, please note that the data may not be transmitting to the cloud in real time. Our team is actively working on resolving the problem and restoring full functionality as quickly as possible. We apologize for any inconvenience this may cause and will provide updates as we make progress. Thank you for your patience. https://status.everactive.com/incident/412866 Mon, 12 Aug 2024 21:01:00 -0000 https://status.everactive.com/incident/412866#138c803a88034c0d9a72093037961416669624b1b4f7619293da6c4c654389a5 We are currently experiencing an outage with some of our gateways caused by an issue with the Canonical Network-Manager on our Linux systems. While the gateways will continue to gather data, please note that the data may not be transmitting to the cloud in real time. Our team is actively working on resolving the problem and restoring full functionality as quickly as possible. We apologize for any inconvenience this may cause and will provide updates as we make progress. Thank you for your patience. https://status.everactive.com/incident/330642 Fri, 23 Feb 2024 19:26:00 -0000 https://status.everactive.com/incident/330642#2c007569826c2c74d19f3a2bc936a9668259a4ccf3aa04e24f165c1beffb4205 Our MVNO providers have informed us that the service disruption has concluded. However, there might be a delay in transmitting logged sensor data stored on a gateway to our data brokers for ingestion and processing. If you have questions about a specific gateway, please email success@everactive.com or visit the support page at http://support.everactive.com/ https://status.everactive.com/incident/330642 Thu, 22 Feb 2024 19:42:00 -0000 https://status.everactive.com/incident/330642#5e17081449d617bced2df8d8bc7a9c98470a58d1681420dab226e6cef9747cd1 Some Evergateways using AT&T LTE may be experiencing connectivity interruptions. This may lead to delays in transmitting and displaying sensor data on insights.everactive.com. AT&T has posted the following service alert: "Service Alert: Some of our customers are experiencing wireless service interruptions this morning. We are working urgently to restore service to them. We will provide updates as they are available. " https://status.everactive.com/incident/253362 Thu, 31 Aug 2023 14:52:00 -0000 https://status.everactive.com/incident/253362#82bf115ba1a059f645f90d25bb43c55e29e636c580b3327eebc7b614b9c01f7b The communications have been reestablished, and the backlogged data accumulated in our Gateways during the incident has been processed. https://status.everactive.com/incident/253362 Thu, 31 Aug 2023 14:52:00 -0000 https://status.everactive.com/incident/253362#82bf115ba1a059f645f90d25bb43c55e29e636c580b3327eebc7b614b9c01f7b The communications have been reestablished, and the backlogged data accumulated in our Gateways during the incident has been processed. https://status.everactive.com/incident/252549 Tue, 29 Aug 2023 23:29:00 -0000 https://status.everactive.com/incident/252549#b8bf7c46493c377563028df7f7b5b8ed720c19eac2d2c417661095717ce6beaf We continue monitoring the situation with our MVNO provider. Latest estimate for full resolution is 0700 to 0800 UTC. https://status.everactive.com/incident/252549 Tue, 29 Aug 2023 23:29:00 -0000 https://status.everactive.com/incident/252549#b8bf7c46493c377563028df7f7b5b8ed720c19eac2d2c417661095717ce6beaf We continue monitoring the situation with our MVNO provider. Latest estimate for full resolution is 0700 to 0800 UTC. https://status.everactive.com/incident/252415 Tue, 29 Aug 2023 16:39:00 -0000 https://status.everactive.com/incident/252415#4ff5730d2bc3652b82d01903f243a296619105e0ed33f7a9fe67dc6640dbb933 At 19:39 UTC on 28 August 2023, we were notified our MVNO provider was experiencing network issues. This outage has prevented the flow of data to the Everactive cloud for roughly 75% of the gateway fleet (SIMs starting with the 8944* prefix). The status of specific gateways can be checked here: https://insights.everactive.com/evergateways. We are actively working with our partners to restore LTE service. As of 12:39 UTC on 29 August 2023, our upstream partners corrected the hardware failure. Full recovery / normal data flow may take until after midnight UTC. https://status.everactive.com/incident/252415 Tue, 29 Aug 2023 16:39:00 -0000 https://status.everactive.com/incident/252415#4ff5730d2bc3652b82d01903f243a296619105e0ed33f7a9fe67dc6640dbb933 At 19:39 UTC on 28 August 2023, we were notified our MVNO provider was experiencing network issues. This outage has prevented the flow of data to the Everactive cloud for roughly 75% of the gateway fleet (SIMs starting with the 8944* prefix). The status of specific gateways can be checked here: https://insights.everactive.com/evergateways. We are actively working with our partners to restore LTE service. As of 12:39 UTC on 29 August 2023, our upstream partners corrected the hardware failure. Full recovery / normal data flow may take until after midnight UTC. https://status.everactive.com/incident/212119 Fri, 26 May 2023 05:00:00 +0000 https://status.everactive.com/incident/212119#aeb909666c8b5d6246553488eb5e73b9ef0c4776b9e7f39f5bf0e7551cc189fb Maintenance completed https://status.everactive.com/incident/212119 Fri, 26 May 2023 05:00:00 +0000 https://status.everactive.com/incident/212119#aeb909666c8b5d6246553488eb5e73b9ef0c4776b9e7f39f5bf0e7551cc189fb Maintenance completed https://status.everactive.com/incident/212119 Fri, 26 May 2023 00:00:00 -0000 https://status.everactive.com/incident/212119#2eab8751b8ccf37b0a873ca59570f68718a5e849e979ce8ee6693507014db461 We're currently performing scheduled maintenance on our site. We apologize for any inconvenience this may cause. We will be back up and running as soon as possible. https://status.everactive.com/incident/212119 Fri, 26 May 2023 00:00:00 -0000 https://status.everactive.com/incident/212119#2eab8751b8ccf37b0a873ca59570f68718a5e849e979ce8ee6693507014db461 We're currently performing scheduled maintenance on our site. We apologize for any inconvenience this may cause. We will be back up and running as soon as possible. https://status.everactive.com/incident/211658 Thu, 25 May 2023 05:00:00 +0000 https://status.everactive.com/incident/211658#147b1551b632879128d55bd1388447ac273d0f570bdbc04b9efc61585258ea1e Maintenance completed https://status.everactive.com/incident/211658 Thu, 25 May 2023 05:00:00 +0000 https://status.everactive.com/incident/211658#147b1551b632879128d55bd1388447ac273d0f570bdbc04b9efc61585258ea1e Maintenance completed https://status.everactive.com/incident/211658 Thu, 25 May 2023 00:00:00 -0000 https://status.everactive.com/incident/211658#ededef0fc13891f5d0a403df79ba4229bffd7ed251aaf4d263810d4a2203cc34 We're currently performing scheduled maintenance on our site. We apologize for any inconvenience this may cause. We will be back up and running as soon as possible. https://status.everactive.com/incident/211658 Thu, 25 May 2023 00:00:00 -0000 https://status.everactive.com/incident/211658#ededef0fc13891f5d0a403df79ba4229bffd7ed251aaf4d263810d4a2203cc34 We're currently performing scheduled maintenance on our site. We apologize for any inconvenience this may cause. We will be back up and running as soon as possible. https://status.everactive.com/incident/87616 Thu, 12 May 2022 21:00:00 +0000 https://status.everactive.com/incident/87616#7e996dbc1aa4366b97226ded8d785a0cb2f3e23a95b548ecd32e09ebc8b86a23 Maintenance completed https://status.everactive.com/incident/87616 Thu, 12 May 2022 21:00:00 +0000 https://status.everactive.com/incident/87616#7e996dbc1aa4366b97226ded8d785a0cb2f3e23a95b548ecd32e09ebc8b86a23 Maintenance completed https://status.everactive.com/incident/87616 Thu, 12 May 2022 19:00:00 -0000 https://status.everactive.com/incident/87616#7d0e0aa7e4eb8a27982ad6d7f6b7f1c450fb324de34f7f8bd68978915ccc9cda Everactive systems will be in maintenance. Limited downtime is expected, but we will alert users of any substantial service interruptions. https://status.everactive.com/incident/87616 Thu, 12 May 2022 19:00:00 -0000 https://status.everactive.com/incident/87616#7d0e0aa7e4eb8a27982ad6d7f6b7f1c450fb324de34f7f8bd68978915ccc9cda Everactive systems will be in maintenance. Limited downtime is expected, but we will alert users of any substantial service interruptions.