Resolved
Disruption of Gateway LTE Communications
We continue monitoring the situation with our MVNO provider. Latest estimate for full resolution is 0700 to 0800 UTC.
Resolved
Disruption of Gateway LTE Communications
At 19:39 UTC on 28 August 2023, we were notified our MVNO provider was experiencing network issues. This outage has prevented the flow of data to the Everactive cloud for roughly 75% of the gateway fleet (SIMs starting with the 8944* prefix). The status of specific gateways can be checked here: https://insights.everactive.com/evergateways.
We are actively working with our partners to restore LTE service.
As of 12:39 UTC on 29 August 2023, our upstream partners corrected the hardware failure. Full recovery / normal data flow may take until after midnight UTC.